Policies:

Placing an Order:

Our office staff is available to assist you Monday through Friday from 7:30 a.m. until 4:00 p.m. Call 724-274-5155.

Minimum Order:

Due to the quality, quantity and labor involved in preparing our food, certain items require a minimum order to be cost effective.

Cancellations/Changes to Orders:

You may cancel your order up to 24-hours prior to delivery at no charge. Because our food is custom prepared, cancellation within 24-hours of an event will incur a charge of 50% of your total event.

Delivery:

There will be a delivery charge added based on location of the delivery and type of event. There may be an additional charge if pickup of equipment is required. Traffic, security issues, parking, construction, weather and other issues beyond our control may delay delivery. Please provide 15-20 minute’s time when delivery can be accepted.

Additional Services:

We are a full service caterer and can provide a wide range of services including rental equipment, linens and china, as well as a professional staff of servers and chefs.

Special Requests:

We welcome any special request or service and will work diligently to honor them.

Payment:

A credit card number must accompany all orders at the time the order is placed, unless an account was setup in advance with our office. We take all major credits cards, debit cards, checks or cash. When you are placing any order for 50 guests or more, we require a non-refundable deposit of %15 of your total order, which will be deducted off your balance at the time of your event. All orders are payable upon delivery and services unless previously arranged by our office. Any event over 100 people must be paid in full five (5) days prior to the event.

Taxes:

Sales tax of 7% is added to all orders. Tax exempt organizations must provide certification at the time of your order.

Gratuity:

Server gratuity is based on 25% of your total invoice. Driver gratuity is not included in your delivery fee and is at your discretion.

SERVING STAFF WILL PERFORM A FINAL COUNT THE DAY OF YOUR EVENT, IF YOUR EVENT EXCEEDS THE CONTRACT PRICE, OUR SERVICE STAFF WILL PRESENT YOU WITH THE “NEW” AMOUNT OWED.  
ALL EVENTS MUST BE PAID IN FULL THE DAY “PRIOR” TO YOUR EVENT.  

Smoker Grill: 

If you chose to forgo our serving staff for your “smoker grill” events, which is a 25% gratuity, because you have guests to assist with the setup, the chef will then need to bring an assistant.

Chef Fee $125.00
Chef Assistant $50.00